Find the relevant record first
The official guide points to Order before warehouse storage, Warehouse for stored items, and Parcel for packed-shipment details. Use the identifiers shown in your account to connect the records; a product title alone may not distinguish two similar purchases.
- 01Order
Request → purchase → seller delivery
- 02Warehouse
Arrival → inspection → storage
- 03Parcel
Pack → dispatch → delivery
| Area | What to check |
|---|---|
| Order | Selected item and option, purchase information and seller-delivery updates. |
| Warehouse | Stored item, available inspection information and the items you intend to ship. |
| Parcel | Packed-shipment details, selected line and the available logistics record. |
Read the journey one stage at a time
The official guide describes the sequence below. The right-hand column is a practical check to make at each point, not a promise about how quickly the stage will finish.
| Stage | Check before moving on |
|---|---|
| 1 · Submitted | Confirm the selected option, quantity and payment record. Resolve an unclear payment before placing a duplicate order. |
| 2 · Purchase placed | Check that the purchased option matches the one you requested. Ask the assigned agent about unresolved seller questions. |
| 3 · Seller dispatch | Identify the seller-to-warehouse delivery record. Do not treat this as international dispatch. |
| 4 · Warehouse arrival | Look for the receipt or scan and the later storage entry. Arrival and a completed inspection are separate checks. |
| 5 · Inspection and storage | Review the available views against your chosen item. Ask about a missing angle or measurement before deciding to ship. |
| 6 · Shipment request | Review selected items, address, packaging, line and the quoted charges together. |
| 7 · Packed parcel | Compare supplied final weight and dimensions with the estimate. Keep any explanation of a difference. |
| 8 · International dispatch | Use the parcel’s logistics record and identify the carrier journey it describes. |
| 9 · Delivery confirmation | Check the received parcel and contents. Keep the records needed to explain a missing or damaged item. |
Match tracking to the correct journey
When a seller-delivery number and a parcel-tracking number are available, write down what each one refers to. A seller-delivery scan does not establish that the international carrier has received your parcel. Read the event description, location and date together rather than relying on a short status word.
When progress looks stalled
Record the latest visible event and the question it leaves unanswered. Ask whether you are waiting for seller dispatch, warehouse processing, packing or carrier handover. A past discussion about someone else’s delay does not establish the cause or timetable for your order.
| Include | Keep the question specific |
|---|---|
| Relevant order or parcel reference | Which record needs checking? |
| Last visible event and date | What is the latest confirmed step? |
| Unresolved question | What must happen next, and is any action required from you? |
| Relevant screenshot, if needed | Hide unrelated personal, address and payment information before sharing. |
A message you can adapt
Use the template below with your own record. It requests clarification without assuming a cause, a missing parcel or a promised completion date.
Please check [order or parcel reference]. The latest visible update is [event] on [date]. Am I waiting for seller dispatch, warehouse processing, packing or carrier handover? Please confirm the next step and whether you need any action from me.
Keep timing estimates separate from status
A stage label describes progress; it is not a delivery deadline. Check the current line estimate and the event from which it is counted. This guide deliberately does not combine the different processing-time figures in the official shopping page into one promised timetable.